Cancellations | fremolista

Cancellation Policy

We know plans can change. Here's how cancelling an order works at Fremolista.

Cancelling Before Shipment
If you need to cancel your order, email us as soon as possible at info@fremolista.com with your order number. If your order hasn't shipped yet, we'll cancel it and refund you in full to your original payment method.

Personalised and Made-to-Order Items
Personalised books and made-to-order special editions can only be cancelled before we start producing them. Once production has begun, the item is made especially for you and can no longer be cancelled.

Digital Products
E-books and other digital products can't be cancelled once the download has started, as the content has already been delivered to you.

Cancelling After Shipment
Once your order has shipped, we can no longer cancel it. You're welcome to return the items after they arrive, as long as they are in unread, undamaged condition, in line with our Refund and Returns Policy.

Right of Withdrawal
If you are a consumer in the European Union, you also have the right to withdraw from your purchase within 14 days of receiving your order, without giving a reason. Please see our Refund and Returns Policy for full details on how to use this right, including the conditions for returned books and the items that are excluded.

Order Changes
If you'd like to change the title, edition, format or quantity in your order, contact us as quickly as possible. If your order hasn't gone into processing yet, we'll do our best to make the change for you.

How to Request a Cancellation
To cancel an order, email us at info@fremolista.com with:

Your order number.
The reason for cancelling, if you're happy to share it.
Whether you'd prefer a refund or store credit, where applicable.

Our team will confirm the cancellation and the next steps by email.