Refund & Returns | fremolista

Refund and Returns Policy

We want you to love every purchase from Fremolista. If something isn't quite right, here's how our returns and refunds work.

Right of Withdrawal
If you are a consumer in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving a reason. To use this right, email us at info@fremolista.com with your order number and let us know you'd like to return your item.

Return Conditions
You're welcome to look through your book the way you would in a bookshop, to check the edition, contents and condition. To make returns go smoothly, please send items back:

Unread beyond browsing, and free of marks, notes, stains, odours or damage.
With no bent pages, creased spines or damaged covers.
In their original packaging or protective wrapping where possible.
With proof of purchase, such as your order number or receipt.

If an item has been handled beyond what's needed to check it, for example read in full, written in or damaged, we may deduct an amount for any loss in value.

Exceptions to the Right of Withdrawal
Under German law, the right of withdrawal does not apply to:

Personalised items and items made to your specifications, such as books with a custom name or dedication and made-to-order special editions.
Digital content, such as e-books and downloadable files, once the download has started with your express consent and your acknowledgement that you lose your right of withdrawal.
Sealed audio or video recordings and software, such as audiobook CDs, if the seal has been removed after delivery.
Newspapers, magazines and periodicals, except subscriptions.

How to Start a Return
Email us at info@fremolista.com with your order number and the item(s) you want to return. Our team will guide you through the next steps and send you the return instructions.

Return address:
Fremolista
Scotia Publishing UG (haftungsbeschränkt)
Rotkehlchenweg 9 a, 82538 Geretsried, Germany
Please only send items back after you have contacted us, so we can process your return quickly.

Refunds
When we receive and inspect your return, we'll let you know by email. We refund you to your original payment method within 14 days, together with the original standard shipping costs. We may hold the refund until we have received the returned items or you have shown proof that you sent them.

Exchanges
If you'd like a different edition, format or title, simply return the original item and place a new order for the one you want. This is the fastest way to get the right book to you.

Return Shipping Costs
Unless the item you received was faulty, damaged or incorrect, you pay the cost of return shipping. If your item arrived damaged or isn't what you ordered, contact us and we'll find the best solution with you, including covering the return shipping costs.

Late or Missing Refunds
If your refund hasn't reached you yet, please check with your bank or payment provider first, as processing times can vary. If you still haven't received it, email us at info@fremolista.com and we'll look into it for you.

Damaged, Faulty or Incorrect Items
If your order arrives damaged or faulty, for example with missing or misprinted pages or a damaged binding, or isn't what you ordered, email us as soon as possible at info@fremolista.com with your order number and a photo of the item, so we can put it right quickly. Your statutory warranty rights are not affected.